Frequently asked questions about renting
a property

A lease agreement in which the lessor agrees to allow the lessor to use a movable or immovable property for a specified period of time, in exchange for a price that the other party also agrees to pay. Several clauses are also mandatory.

The amount of the security deposit depends on the type of tenancy: for unfurnished accommodation, it is generally set at 1 month's rent excluding charges, while for furnished accommodation it can be as much as 2 months' rent excluding charges. This amount is used to cover any damage caused by the tenant to their private space.Security deposit

A guarantor is a person who undertakes to pay the rent for you in the event of your insolvency. The guarantor must complete a ‘deed of guarantee’, and provide a copy of their identity document and a copy of their last tax assessment.

This covers routine maintenance and minor repairs that are the responsibility of the tenant for the duration of the lease.

This document describes the condition of the property and its equipment when the tenant moves in. A new inventory of fixtures will be drawn up when the tenant leaves and returns the keys. In the event of a dispute, comparing these 2 documents will establish the responsibilities of each party.

Requests for early departure from rented accommodation are made by giving notice. This refers to the letter of termination that you send to the landlord to let him know that you are leaving the property. - Unfurnished accommodation: standard period of 3 months Reduced to 1 month in high pressure areas (Paris, Lyon, Marseille, etc.) or for personal reasons (professional transfer, loss of job, allocation of social housing, state of health). No notice required in the event of insalubrity (bailiff's report required). - Furnished accommodation: fixed period of 1 month, whatever the reason or geographical area. Formalities: Notice must be given : - by registered letter with acknowledgement of receipt - by bailiff's writ - hand-delivered against receipt. The period runs from receipt of the notice.

A power of attorney is a written document in which you give someone you trust the power to act on your behalf. You can give someone you know power of attorney to carry out an inventory of fixtures on your behalf. This must be done in writing to your manager.

To become a tenant in one of our properties, whether you are a student or an employee, you will need to send us your standard rental documents (photocopy of identity card, signed information sheet, etc.). We will also need documents from your guarantor. Contact your housing manager for a full list of the documents you will need to submit with your application. What documents do I need to apply?

You can choose between a physical guarantor (a member of your family or close friends) who will act as your guarantor for the duration of your tenancy, or a moral guarantor (Garantie Visale by Action Logement or SmartGarant). If you have any further questions, please do not hesitate to discuss them with your property manager.Which guarantor should I choose to put together my file?

I'm in a property that doesn't include utilities: - I send my certificate of insurance MRH mandatory for the handover of keys. - Don't forget to take out my electricity and internet contracts with the relevant suppliers. I live in a property where the provision for service charges is included: - I'll need to send in my MRH insurance certificate when I receive the keys. What should I bring with me when I move in?

To make things easier for you, you can take out home insurance with our partner YVON in just a few clicks. YVON offers low prices for our customers. To do so, simply click on: https://vie-etudiante.eu/colocatere/Comment subscribe to MRH home insurance

All our properties are eligible for housing benefit. Go to your customer area to download your pre-filled certificate.

The signed rental agreement, the guarantee deed and the MRH insurance certificate, as well as proof of payment of the sums due (rent, security deposit, other costs) are all required before the keys can be handed over.

The sooner the better, so that we can meet your wishes regarding the date and time slot. Contact your property manager to schedule your inspection.

The payment of service charges may give rise to an adjustment if consumption is too high or, conversely, if the provisions are too high. Adjustments are made on the basis of meter readings taken when the tenant moves in and out. What is included in the rent and the provisions for charges?

The landlord of a property may apply a rent supplement (a sum added to the increased benchmark rent) in certain cases. To do so, the property must have special characteristics compared with other properties of the same category in the same geographical area, but only in areas with special regulations.What is a rent supplement?

The method of payment of the rent is free and cannot be imposed by the lessor. Other terms and conditions, such as payment frequency or due date, are freely laid down in the lease. To make life easier, you can set up a direct debit. The rent must be paid between the 1st and 5th of each month. What payment methods are available?

Absolutely. All you have to do is send the completed and signed direct debit certificate, together with your bank details, to your manager. The direct debit will take effect from the following month.

If you have any payment problems, check with your bank that everything is in order. Then inform your manager of the situation.

This covers routine maintenance and minor repairs, which are the responsibility of the tenant for the duration of the lease. The tenant must carry them out themselves or have them done by a professional. For a full list of rental repairs, go to www.service-public.fr/particuliers/vosdroits/Quelles.

The maintenance of the furniture provided is the responsibility of the tenant. In the event of damage, you will be responsible for replacing it.

The tenant is responsible for the day-to-day upkeep of the property. It is your responsibility to clean the property regularly.

You can give your notice either by registered letter with acknowledgement of receipt or by hand-delivery to your nearest Colésia branch. Your notice period is one month from the date of receipt, so don't delay if you know in advance your desired departure date.

The sooner the better, so that we can meet your wishes regarding the date and time slot. Contact your property manager to schedule your inspection.

You need to check the inventory on arrival. If I've broken something, I'll replace it before I check out. The same applies to damage to walls, ceilings, floors, etc., which must be repaired before I leave. The cleaning and maintenance of the property must be done before I leave.

Directly in my customer area, ‘My rental documents’ tab. Can't find it? Please contact your manager directly.

We have one month from the date of departure if the incoming inventory of fixtures matches the outgoing inventory of fixtures, and two months if it does not. Still haven't sent us your bank details? Don't forget to send it to your manager, along with your new address.

Check that it is being used and maintained correctly, using the tutorials in your customer area. If the problem persists, you should send a message to your manager via the messaging system. Our technical service is on hand to help. Please note: if, after intervention, it turns out that the fault was your responsibility, you may be billed for the cost.

Try to find the source of the leak. If it concerns a tap and the leak persists, please turn off the water as soon as possible. If the leak is in the drain, the seal on a sanitary fitting, a tap or the float on your toilet flush, it is your responsibility to repair/replace it. If you have any questions, please contact your property manager directly.